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Online Meetings

Build agents that can create, join and engage in online meetings.

Currently, our workstations can be used for Zoom meetings only. If you are interested in other meeting platforms, let us know.

Workstations access online meetings via the browser. You will be able to see the tab of an active meeting via the List Tabs endpoint.

The following Prebuilt Workstation Specs have the hardware & software required to run online meetings:

Note: The chromium prebuilt spec does not have the hardware requirements to smoothly run online meeting applications, so should not be used for this use case.

Meeting Actions​

Currently, agents in meetings can take the following actions:

  • Status: Get the current meeting status of the Workstation.
  • Start: Start and create a new meeting that participants can join.
  • Join: Have the agent join an existing meeting.
  • Invite Participants: Invite participants to the current meeting.
  • List Attendees: List all attendees in the current meeting.
  • Mute: Mute the Workstation's microphone in the current meeting.
  • Unmute: Unmute the Workstation's microphone in the current meeting.
  • Leave: Leave the current meeting.
  • End: End the current meeting.

Meeting Screenshare​

Note: If an agent has joined a meeting where participant screensharing is disabled, the agent will fail to share its screen. It is recommended to warn meeting hosts to turn on participant screen sharing either through a speak or question action, or other notification.

When an agent shares its screen, it will show its browser window with the active tab visible. You can then have the agent complete browser actions so that meeting participants can follow along.

You can control workstation screensharing using the following actions:

Voice Communication​

You can leverage voice actions while in a meeting to communicate with participants over audio.

Note: On joining or creating a meeting, the agent's microphone is automatically unmuted, and will be able to hear responses back from participants as long as they are also unmuted.

Meeting Recording & Livestream​

You can use the Recording and Livestream to record an agent session while in an online meeting.